TERMS AND CONDITIONS
At times, one or more of our cheeses may not be available for shipping as required. We reserve the right to make a substitution. Every attempt will be made to contact you to confirm acceptance of this substitution.
Every attempt is made to ship your order within 48 hours. Retail orders are shipped via Purolator Courier in climate controlled packaging if ambient temperatures require. Orders can only ship to a Canadian address.
If you receive an order that is not acceptable for some reason, contact us by email to explain the problem you have. We will respond by email and either send you an additional order at no charge, or refund your money to the credit card used for the initial transaction. If you have a problem, we will make it right to your satisfaction, guaranteed. We will not refund or exchange a product if we have not be contacted prior to your return.
Thornloe Cheese Inc. provides a secure buying process using Industry Standard SSL Certificates. We accept payment by Visa, Mastercard or American Express. Your credit card information is not made available to or stored by Thornloe Cheese Inc.